|If we can be of more assistance at anytime, please contact us.
In Southwest Florida or outside of the United States 1-941-556-3800
Toll-free TEL 1-866-426-7663
Office FAX 1-941-556-3809
Support hours are Monday - Friday 10AM - 4PM EST
1500 Desoto Road; Sarasota, Florida 34234
Located about 40 miles south of Tampa, about 70 miles north of Ft Myers,
about 110 miles southwest of Orlando, about 210 miles northwest of Ft
Lauderdale and about 225 miles northwest of Miami
|Visits to our showroom:
Are welcome by appointment only!
Wednesday - Friday 10:00am - 3:30pm
Other times may be available by appointment.
Note: Please call to verify in-store pricing and
availability before visiting to make a purchase as our in-store prices and
policies are not the same as this website.
|Shipping Fees and
|We have a simple
shipping policy that will help you "Save on Shipping Costs".
No Extra Charges for Shipping Heavy and Over sized Items unless
stated specifically in the item description. |
$99.00 are shipped for FREE!
2-10 Business Days|
|$99.00 and up
Lower 48 US States
Eco-Saver Plus Shipping
2-6 Business Days|
|$499.01 and up
Lower 48 US States
|There are a few
Some items where the cost
of shipping is just prohibitive due to a low cost and
1. These items are notated in there
description and the additional shipping amount will
be noted as a pre-selected option.
On Bulky and/or Over sized
Orders that may need to be shipped by Truck Line/Common
Carrier AS SPECIFIED.
- When this happens we will
contact you via e-mail or phone to find out if the order is
going to a residential or commercial address.
- Orders that are shipped to a
residential address (via common carrier only not UPS or
FedEx small packages) are usually charged a residential surcharge by
the freight carrier in the range of $50.00-$100.00 - however
we have this fee WAIVED for the convenience to our
This is only pertaining to over sized/overweight items
151 Lbs or more.
- On large orders where a
hydraulic lift gate is required to bring the item off the
back of the truck, the charge is in the range of $75.00 -
$125.00 for most
companies - however we have this fee WAIVED for most
customers as a convenience. There are certain areas that the
this fee cannot be waived. Usually in rural California,
Washington, Utah and Oregon areas. The lift gate is just an
option and you are not required to get this option. You can
also opt to have your shipment delivered to a commercial
location or pick up at the carrier terminal.
- We suggest to avoid the fees,
arrange for delivery at a commercial address or to pick up
at the closest freight terminal which we can determine by
- There will need to be someone
there to unload the items from the truck. We use major
freight companies and the person delivering your shipment is
just a driver not an un-loader.
- There is an option with most
major truck lines to have 1 or 2 people there to unload but
it is usually very expensive. If needed, let us know and we
will get a quote.
|We usually ship via FedEx Services such as
FedEx Ground, FedEx Home Delivery, FedEx Express Saver (3 business day), FedEx 2nd Day (2 business day),
FedEx Standard Overnight (1 business day by end of day, and FedEx Prority Overnight (1 business day usually by noon - some areas are by end of day if rural).
This is calculated based on both weight
and dimensions and to the destination zip code. Our shopping
cart will figure this cost for you and in most cases is pretty
accurate. Our cart is only configured to show UPS options at this time. We will use the same service type from FedEx based on the service chosen.|
If in doubt you can also call or email us with your
zip code and the item(s) that you are looking for and we will
be happy to calculate the rate for you.
Our cut off
time for expedited services is 1 pm E.S.T. Monday - Friday. If
you are really in a bind and it is after 1 pm call us and we
will try to get your order out the same day.
|Alaska, Hawaii and Puerto
|We are happy to ship
to these areas by UPS/FedEx Ground/Air, UPS/FedEx 2nd Day
and Next Day Air shipping to most areas of Alaska, Hawaii and
Puerto Rico. The shopping cart will calculate actual charges
through the UPS system. We cannot ship to PO Boxes or APO/AE.
For Puerto Rico - Please choose Puerto Rico as your Country at
checkout to get an accurate rate.
|We are shipping most
of our items via UPS Standard or UPS Worldwide Express
service into most parts of Canada. Shipping charges are
calculated directly from the UPS system. We cannot ship to PO Boxes or APO/AE. The
Buyer is responsible for all taxes, duties, customs charges
and broker fees. We will sometimes also be able to ship your
order by USPS. This is determined by weight, how fragile the
item is and the cost. |
|Ground Time in Transit
The Map shows the number of transit days
(business days) for delivery via ground services to your state
once your order has been shipped.
We utilize a full range
of shipping services to meet your various delivery
including Ground Services, 3 Day Select, 2nd Day Air
and Next Day Air service.
This map will help you to
estimate the time-in-transit for Ground shipments.
example, you may expect shipments to Mississippi to take three
to four working days while shipments to Washington State may
take five to six working days. (Note that UPS and FedEx Ground
and FedEx Express do not
count Saturdays, Sundays, and some holidays as working
days. FedEx Home Delivery delivers Tuesday - Saturday).
We make every attempt to ship within one working
day after receipt of your order.
Transit time to
your location is color coded by Days required to reach
you from our location.
Transit time does not include
Service Map colors may vary due to
differences in hardware and software. For the
scheduled days in transit for ground packages shipped
within the 50 states and Puerto Rico, please use the
Reference: A business day does not include Saturdays,
Sundays, or holidays.
Example: You ship a package on
Monday that takes 2 business days to arrive. You do not count
the day you ship as a business day, so your package would
arrive on Wednesday, the second business day after the ship
date. If you ship on
Friday and it takes 3 days to arrive, you can expect your order
on Wednesday. It can take a 1 or 2 additional days depending on
the time that order is placed and current order loads.
|We will be happy
to try and match a delivered price that you find on another
We ask the
- Please check the shipping and
handling costs that the other firm charges and then compare
prices. We only match the total delivered price at that company.
Example 1: Buying 1 item at that site for $35.00 plus $13.00 shipping = $48.00 - That is the total delivered price.
- If the price is still lower than
ours, let us know where you found the product, what the product is and the total
price with shipping and tax if any (total delivered price).
- We unfortunately cannot match prices when the other site does not have stock.
- Since we pay the shipping on
most orders over $99.00 and there is reduced shipping
charges on orders under $99.00 you will see that our prices
are very competitive.
Price matching will only be
done prior to the sale. Sorry but we
cannot match prices after the sale is completed.
Price matches are done at our discretion. We reserve the
right to deny a price match due to prices that are lower
than our cost or shipping that is too high in relation to
our profit margin. We match most requests that are submitted
to us however some just are not profitable.
|We are only
registered to collect sales tax in the State of
Florida - Sarasota County.|
We collect 7% Sales Tax for all Shipments that are destined to
any Florida location. Sales tax is then passed to the State/County.There is one exception; if you
are a business in the State of Florida and will be reselling
the items you purchase, you can fax your current Sales Tax
certificate to us fully completed. Signed and dated and we can waive the sales tax. This can only be done prior to the sale. We cannot go back and credit sales tax after the order is placed.
We DO NOT collect tax on
shipments going to any other state. Sales and Use tax is the responsibility of the buyer. Please check with your State's tax department.
|Retail Return Policy|
|When purchasing from
123Ponds.com you get a 15 Day Money Back Guarantee. Here are
the details for returning an item: |
We deduct the actual shipping
and handling fees
A 15% Restocking fee will be
accessedThis applies to most items
unless noted in writing.
Credits are usually processed
with 14 days of receipt of item however this can run longer
in the peak of the pond season.
If your item was used or is
being returned in a condition different then when we shipped
it out there will
be a 30% restocking fee and the actual shipping and handling
When exchanging brand new items for another product,
we follow the same policies outlined here but NO
restocking fees when you wait for us to get the item back!
Other options are available.
Lamps Including UV and Halogen
cannot be returned for any reason.
Merchandise must be returned in
the original brand new condition and sealed packaging as delivered to you.
This means that
the item is not opened or used (tested even for a few seconds)
is resalable with all materials that the item came with
including the original box and inserts and in the same
condition that the item was shipped to you in.
Closeouts, special orders, cut
items such as tubing, pond liner and underlayment; foods, water treatments,
UV lamps and halogen bulbs as well as daily deals and Weekly and monthly specials are
Return Policy only applies to
retail sales. Wholesale sales have there own policy.All returns must be sent to us
at the senders expense. 123Ponds.com cannot incur shipping
charges for returned packages unless the return is due to
* Returned items must
have a Return Authorization Number Clearly noted on the top of
the box. Items that do not have this number will be be refused
at the senders expense.
To start the return process
Please visit the following web address:
|Here are Some Special
Notes on the Return Policy/B>|
Pond supplies including but
not limited to Pumps, Lights, UV's, Filters,
If the item you buy turns out
to be the wrong one please contact us immediately for an
"R.G.A. (Return Goods Authorization)"We cannot accept items that
have been used excessively or abused in any manor.
Standard restocking fees
and shipping policies applyIf the mistake was our fault
then there are no restock fees and we pay the shipping
both ways for a replacement of the same item only.
Consumables including but not
limited to Foods, Water Conditioners and Water/Fish
treatments, filter media and Medications
These cannot be returned since
they are consumed and used in the treatment of water
Cut Items such as Tubing, Liners
These cannot be returned since
they have been cut from a single piece.
UV Lamps and Halogen Bulbs
These cannot be returned
regardless of being used or new.
Pond Vacuums - Including but not limited to the Muck Vac,
PondMonsta, Laguna Pond Vacuum and the Pond o Vac by OASE
These cannot be returned
once used or placed into service.
Free or Reduced
If you received FREE or Flat
Reduced Rate shipping and you decide to return your order
to us, we will gladly send you a refund minus the shipping
& handling charges we incurred plus the appropriate
restocking fees as stated above.
If you are returning a partial
order be advised that we will minus the complete shipping
charges if the part of the order that you keep is under
$99.00Handling Fees are non refundable.
and Defective Items|
|If your purchase is found to
be defective or damaged within 3 days of arrival, please call
us and let us know so that we can take care of it. After 3
days please look to your warranty information if applicable.
Any damages incurred from
packages shipped via UPS or FedEx will be claimed by us.
Packages shipped by USPS will need to be claimed by the
receiver. Please allow up to 30 days for processing.
If an item is defective when
received please contact us immediately and we will assist
you in getting this corrected. We cannot give you
your money back just because an item is defective, damaged
or lost in transit.
|Receipt of Freight
by Common Carrier|
For your benefit, inspect all
merchandise before signing or write on the bill of
"Not for Hidden
If the above is not written on
the bill of lading, the carrier denies damage claims and we
cannot be liable. All freight is our property until you sign
for it or receive it.
By signing or receiving you are
accepting possession of the products and they are now your
|Please make sure
that your shipping address is 100% correct before submitting
your order. UPS and FedEx both charge us an
administrative fee if they need to correct your address.
This means that you must add the
ending of your address such as: Street, Road, Lane, Court,
Avenue, Etc. and you must add an Apartment, Suite or Room
number. Please don't assume that we will correct your
address here or that they will fix it. This only delays your
shipment and costs you money. If UPS or FedEx has to change
your address even for something as simple as an Office or
Apartment number they charge us $13.00 We will then charge
this fee to you. If a package is returned to us for NON
DELIVERY, you are responsible for the shipping charges back
to your location and any other fees associated with the
return. We cannot give you your money back on your
|Please know what
you are ordering when you order and if you have any questions,
please ask us before ordering. This is why we have a toll-free
For orders that are refused you
will be liable for the full cost of the products, shipping
and handling charges and any applicable restock fees. We do
not give refunds on refused orders. At our full discretion
we may decide to take the item back. If we do take the items
back they will have the same terms as our standard return
policy. This is done at our
Change Policy and Typographical Errors|
|We reserve the
right to change pricing at anytime and without notice. We are
not responsible for typographical errors or errors with
photographs and will not be
liable for misprinted information or obligated to sell an item
at an advertised price. Information on our website is compiled
from the manufacturers catalogs, websites and pull sheets.
Photos and illustrations are used on items and can be similar
but not exact representations of the item and sometimes change
without our knowledge. If in doubt please
contact us before purchasing, we are always happy to assist you. |
|Help Using our Store|
|How do I find the
item I want to order?
To find a specific item, enter the name in the
Search box at the top of the Shopping page. The Search box
allows you to find a list of matching items. You can also
browse through the Shop by Category Section at the bottom of
every page for the shopping categories to find items that
If our search is unable to find an
exact item match, you'll receive a message saying, "Sorry no
matches were found" If this message appears try the
Check the spelling of your
Try synonyms, related terms, or
Use proper spacing between
If your search term is too
specific, try a term that is more general.
Typically orders cannot be cancelled once the checkout
process has been completed. Due to our commitment to process
orders quickly, once the checkout process is completed our
warehouse is immediately notified to pick and pack the order
for shipment. We regret any inconvenience that this may cause
you. Cancellation requests need to be submitted by e-mail. If there is time to cancel the order there will be a 10%
surcharge for doing this as noted in the shopping cart at
checkout and as you agreed to at checkout by selecting the Agree to terms and conditions box.
Email to firstname.lastname@example.org - Make sure you provide your order number and full name.
To purchase items from
our site, you need to place them in our electronic shopping
cart. Simply click on the “Add to Cart” button on the item’s
product information page. You can continue adding items to
your cart until you’re ready to make your purchase. You can
view the items you have placed in your shopping cart at any
time by clicking on the “Shopping Cart” icon located at the
top of any page.
We are not liable for misuse
or wrongful operation of any products that we sell.
Instructions must be
A GFCI (Ground Fault Circuit
Interrupter) device must be used with all pumps, lighting
and electrical devices used in and around water.
Pumps for outdoor use should
only be purchased with a 3 Prong grounded cord.
Thin cord 2 prong items should
be limited to indoor use only.
Submersible Pumps, lighting
and other electrical equipment should not be used in or
around a swimming pool and proper safety should always be
Use safety in and around ponds
when small children are present. Do not assume they are
safe. Always supervise children around ponds.
When building your pond
you should check with your local utilities for underground
pipes, cable and power lines as well as your local zoning
authorities for proper guidance.
We are not liable for
contractor’s fees or for items not delivered “on time”.
Nobody should ever book a contractor or workers until all
parts and materials are in there possession ready for the
Warrantees are handled by the
respective manufacturers. Although we are authorized
distributors for the products that we sell we have chosen
not too take products in for warranty repair or replacement.
Please call us if you need to get the manufacturers
information and/or a copy of your invoice.
are a few exceptions:
Little Giant, CalPump. Atlantic Water Gardens Brand products. For these
you will notify us within the warranty period and we will
evaluate and handle the warranty per the manufacturer's
guidelines and approval.
For all CalPump, Little Giant and Atlantic Water Gardens products, We
need to be called for a Return Authorization Number prior to
receiving any returns for warranty.
are handled by repair or replacement only of the same
product unless that product is no longer manufacturered, in
stock or suitable for the use they are used in at our
discretion. Refund is not an option.
By Purchasing from us you
agree to the terms noted above even if you did not read this
section before you ordered. This page is available from
every page within our site including the checkout page.
Please do not say that you did not read it so it does not
The policies written above are in effect for
ALL ORDERS including Telephone, Fax, Mail and but not
limited to Online Orders.
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