Product Return Form -

RGA - Return Request Form
All returns require an RGA number ( Returns Goods Authorization ) clearly labeled on the outside of the package. Returns can only be opened in our system within 15 calendar days from the date of delivery to you. After this time our system will not allow an RGA number to be generated.

This form is only for returns. Warranties are different and you should follow the manufacturer instructions that came with your product.

Please allow 3-7 business days for us to respond after you submit this form. ( Holidays and weekends excluded )

Once you click Submit Form at the bottom we will receive your form submission and reply. It is not required to submit this form again or call us.

  • (Billing name from original order)
  • - -
    Please provide your phone number so that we can reach you during the day.
  • Enter order number only - You can find this on your packing slip under Order No. or in your original confirmation email. Order 123ponds-##### from (Numbers only) *** For phone orders - Please enter 305500)
  • Used is defined as any condition other than the way the product was delivered to you. If item was tested or placed into service even for a moment it is used. All products are verified by two people to assure that used products are never shipped out as new.
  • Please see return policy for complete details. Original shipping costs are deducted. Shipping back to us is paid by customer unless mistake is our error.

    Certain items are not returnable including pondliner, foods, water treatments, light bulbs and uv lamps, books, videos and cut items such as tubing and filter media.

    *All products are inspected thoroughly upon receipt. All returned products are photographed and documented into our system to ensure the highest quality standards and to ensure that only brand new non tested items are put back into inventory.

    * If you are doing an exchange DO NOT place an order online. Wait until we contact you and send over the exchange paperwork and RGA number. Exchanges can take a few weeks to process so if you cannot wait, select Refund Order above and then place the order online to avoid delays.
  • You can upload an image in either .JPG, ,JPEG, .GIF; ,TIF or .PDF showing the condition of your item and/or contents. This can be helpful in the return process.
LIVE CHAT Chat With Us