1.    These items are notated in there description and the additional shipping amount will
                 be noted as a pre-selected option.

1. When this happens we will contact you via e-mail or phone to find out if the order is going to a residential or commercial address.
2. Orders that are shipped to a residential address are charged a residential surcharge by the freight carrier which we collect at $35.00-$55.00 only when noted on the item.
   This is only for oversized/overweight items 151 Lbs or more.
3. On large orders where a hydraulic lift gate is required to bring the item off the back of the truck, the charge is $75.00 for most companies. This is an option.
4. We suggest to avoid the fees, arrange for delivery at a commercial address or to pick up at the closest freight terminal which we can determine by your location.
5. There will need to be someone there to unload the items from the truck. We use major freight companies and the person delivering your shipment is just a driver not an un-loader.
6. There is an option with most major truck lines to have 1 or 2 people there to unload but it is usually very expensive. If needed, let us know and we will get a quote.

The Map shows the number of transit days (business days) for delivery via ground services to your state once your order has been shipped.

We utilize a full range of shipping services to meet your various delivery needs,
including Ground Services, 3 Day Select, 2nd Day Air and Next Day Air service.

This map will help you to estimate the time-in-transit for Ground shipments.

For example, you may expect shipments to Mississippi to take three to four working days while shipments to Washington State may take five to six working days. (Note that UPS and FedEx do not count Saturdays, Sundays, and some holidays as working days).

We make every attempt to ship within one working day after receipt of your order.

We ask the following:

Price Match Request Form
Click Here

* Returned items must have a Return Authorization Number Clearly noted on the top of the box. Items that do not have this number will be be refused at the senders expense.
 

Pond supplies including but not limited to Pumps, Lights, UV's, Filters, etc.:

If the item you buy turns out to be the wrong one please contact us immediately for an "R.G.A. (Return Goods Authorization)"

We cannot accept items that have been used excessively or abused in any manor.

Standard restocking fees and shipping policies apply

If the mistake was our fault then there are no restock fees and we pay the shipping both ways.

Consumables including but not limited to Foods, Water Conditioners and Water/Fish treatments and Medications

These cannot be returned since they are consumed and used in the treatment of water and/or livestock.

Cut Items such as Tubing, Liners and Underlayment

These cannot be returned since they have been cut from a single piece.

UV Lamps and Halogen Bulbs

Pond Vacuums - Included but not limited to the Muck Vac and the Pond o Vac by OASE

Free or Reduced Freight

If you received FREE or Flat Reduced Rate shipping and you decide to return your order to us, we will gladly send you a refund minus the shipping & handling charges we incurred plus the appropriate restocking fees as stated above.

If you are returning a partial order be advised that we will minus the complete shipping charges if the part of the order that you keep is under $99.00

Handling Fees are non refundable.

Any damages incurred from packages shipped via UPS or FedEx will be claimed by us. Packages shipped by USPS will need to be claimed by the receiver. Please allow up to 30 days for processing.
 

If an item is defective when received please contact us immediately and we will assist you in getting this corrected. We cannot give you your money back just because an item is defective, damaged or lost in transit.

"Not for Hidden Damages"

This means that you must add the ending of your address such as: Street, Road, Lane, Court, Avenue, Etc. and you must add an Apartment, Suite or Room number. Please don't assume that we will correct your address here or that they will fix it. This only delays your shipment and costs you money. If UPS or FedEx has to change your address even for something as simple as an Office or Apartment number they charge us $10.00 We will then charge this fee to you. If a package is returned to us for NON DELIVERY, you are responsible for the shipping charges back to your location and any other fees associated with the return. We cannot give you your money back on your purchase. 

For orders that are refused you will be liable for the full cost of the products, shipping and handling charges and any applicable restock fees. We do not give refunds on refused orders. At our full discretion we may decide to take the item back. If we do take the items back they will have the same terms as our standard return policy.  This is done at our discretion.

To find a specific item, enter the name in the Search box at the top of the Shopping page. The Search box allows you to find a list of matching items. You can also browse through the Shop by Category Section at the bottom of every page for the shopping categories to find items that interest you.

If our search is unable to find an exact item match, you'll receive a message saying, "Sorry no matches were found" If this  message appears try the following tips:

Can I cancel an order?

Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you. Cancellation requests need to be submitted by e-mail. If there is time to cancel the order there will be a 10% surcharge for doing this as noted in the shopping cart at checkout.
 

Placing Items in Your Shopping Cart

To purchase items from our site, you need to place them in our electronic shopping cart. Simply click on the “Add to Cart” button on the item’s product information page. You can continue adding items to your cart until you’re ready to make your purchase. You can view the items you have placed in your shopping cart at any time by clicking on the “Shopping Cart” icon located at the top of any page.

We are not liable for misuse or wrongful operation of any products that we sell.

Instructions must be followed completely.

A GFCI (Ground Fault Circuit Interrupter) device must be used with all pumps, lighting and electrical devices used in and around water.

Pumps for outdoor use should only be purchased with a 3 Prong grounded cord.

Thin cord 2 prong items should be limited to indoor use only.

Submersible Pumps, lighting and other electrical equipment should not be used in or around a swimming pool and proper safety should always be followed.

Use safety in and around ponds when small children are present. Do not assume they are safe. Always supervise children around ponds.

When building your pond you should check with your local utilities for underground pipes, cable and power lines as well as your local zoning authorities for proper guidance.

We are not liable for contractor’s fees or for items not delivered “on time”. Nobody should ever book a contractor or workers until all parts and materials are in there possession ready for the job.

Warrantees are handled by the respective manufacturers. Although we are authorized distributors for the products that we sell we have chosen not too take products in for warranty repair or replacement. Please call us if you need to get the manufacturers information and/or a copy of your invoice.

There are a few exceptions:

OASE Brand products. For OASE brand products you will notify us within the warranty period and we will evaluate and send the request to OASE for there approval and handling.

Savio Brand Products: We are an Authorized Dealer/Distributor for Savio and will handle the warranty on there products. Be sure to send in your warranty registration card to them when you receive your product. You will notify us within the warranty period and we will submit a request to Savio and they will send us an RMA # for the defective item to be sent back to them for approval. When the approval is complete  the replacement item is usually sent from our warehouse.

For both Savio and OASE products and any other items, We need to be called for a Return Authorization Number prior to receiving any returns for warranty.

By Purchasing from us you agree to the terms noted above even if you did not read this section before you ordered. This page is available from every page within our site including the checkout page. Please do not say that you did not read it so it does not apply.

The policies written above are in effect for ALL ORDERS including Telephone, Fax, Mail and but not limited to Online Orders.